Frequently Asked Questions

Largely, that depends on your needs – you and your provider will make a decision about what works best. For safety, patients are required to be seen at least every 90 days to stay active as patients.

We treat people 14 year and up.

We are in-network with MOST Aetna, Blue Cross Blue Shield PPO (Regence, Premera, Anthem), Moda, First Choice Health, Pacific Source, Providence and United Healthcare/Optum commercial plans. However there some exceptions, so our staff can help verify your coverage prior to your first visit. 

We are not in network with Medicaid or Medicare versions of the plans above — If you get insurance through Oregon Health Plan (OHP), Apple Health Plans, or Medicare, we are out of network. 

Some of our providers prescribe controlled substances (this includes medications frequently used to treat ADHD like stimulants, like Adderall, Vyvanse, Ritalin, Concerta, etc or those for acute anxiety (benzodiazepines, like Xanax, Lorazepam, etc).

We follow evidenced base practice guidelines, which suggests benzodiazepines are not to be used for extended periods. If you are on a daily benzodiazepine, it is likely your provider will work with you to down-titrate this due to risk with daily use.

Many clients are eligible for reimbursement from their health insurance using out-of-network benefits. We can provide a “super-bill” for you if you’d like to seek reimbursement through your insurance provider.

We do offer a same-day payment discount for those without— or who prefer not to use— insurance.

For most who are in-network, patients will pay a $0-50 dollar co-pay for our visits after their deductible is met. But this largely depends on your insurance. While we check your benefits as a courtesy, you can also call your insurance company yourself.

Things you might ask:

• What is my deductible? (This means how much you pay before your insurance starts coverage.)

• Is this provider an in-network provider?

• What are my out-of-network benefits if the provider is not in-network?

UpWell Psychiatry is not an acute care or emergency facility, and our office is not staffed outside of regular business hours. If you are or believe you are experiencing a medical or psychiatric emergency, including suicidal or homicidal thinking, serious side effects to medication, or any other urgent or time-sensitive matter, please call 911 or go to your closest emergency room. For psychiatric emergencies, you can also call or text 988, the national crisis hotline.

If you or your loved one is frequently needing crisis support or experiencing frequent hospitlizations due to psychotic symptoms, disordered eating, substance abuse, or significant suicidal ideation or self-harm, UpWell Psychiatry is likely not the right level of care and you will be best be served by alternative providers. We want everyone to get the best care possible and are happy to provide referrals to resources that can better serve you.